What currency are the prices do I see in the site?
All prices are in AUD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at email@example.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels. We do not offer refunds or exchange on made to order goods like Wall Art.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you've entered an incorrect address after submitting your order, don't worry! Please notify us as soon as possible, simply send an email to firstname.lastname@example.org. We can make the necessary changes to ensure your order is delivered to the correct address within 24 hours. Please note that we cannot provide a refund after the 24-hour window has passed from the time of the incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails - if you wish to get a prompt response please attach your order number and address the problem clearly.